Warehouse & Shipping Information
Welcome to the NAE Group Sweden AB supplier information page. This page contains all information required for sending samples and commercial shipments to Mshop. Please ensure these instructions are followed before dispatching any goods.
1. Shipping Addresses
1.1 Samples
NAE Group Sweden AB / MshopStigbergsliden 5B, Floor 2
SE-414 63 Gothenburg
Sweden
Send here:
- Product samples
- Packaging mock-ups
- Documentation samples
Samples should never be shipped together with commercial deliveries unless specifically agreed.
1.2 Commercial Deliveries
Postpac AB / MshopElleholmsvägen 1
SE-274 36 Skurup
Sweden
2. Before Shipping
Please ensure the following requirements are met before dispatching your shipment.
2.1 Shipments within the EU
- Purchase Order has been confirmed.
- Estimated Arrival Date (ETA) has been communicated.
- Packing List has been prepared.
- Tracking information has been shared.
- Delivery has been pre-advised to the warehouse.
2.2 Shipments from outside the EU
- Purchase Order has been confirmed.
- Estimated Arrival Date (ETA) has been communicated.
- Commercial Invoice has been prepared.
- Packing List has been prepared.
- Customs documentation is complete, where applicable.
- Tracking information has been shared.
- Delivery has been pre-advised to the warehouse.
- Freight forwarder has been instructed according to the agreed Incoterms.
Please note: Failure to provide the required documentation before shipment may result in customs delays, additional costs, or delayed warehouse processing.
Back to top3. Delivery Booking
All deliveries must be notified at least 3 working days before arrival.
Container deliveries and Full Truck Loads (FTL) must have an unloading slot booked in advance.
Deliveries arriving without prior notification may be delayed or incur additional handling charges.
Warehouse Contact
Postpac AB
Email: inbound@postpac.se
Phone: +46 (0)411 55 74 50
Opening Hours
Monday-Friday
07:00-16:00
Closed on Swedish public holidays.
4. Packaging Requirements
Cartons
- One SKU per carton whenever possible
- Mixed cartons only by prior agreement
- If mixed cartons are used, clearly communicate SKUs and quantities, and pack identical SKUs together when possible
- Strong export cartons
- Protect products from transport damage
Pallets
- Standard EUR pallets preferred
- No pallet overhang
- No broken pallets
- Stretch wrapped or securely strapped
- Mixed pallets accepted if clearly separated
Pallet Specifications
| Maximum size | 800 x 1200 mm |
|---|---|
| Maximum height | 1.2 m |
| Maximum weight | 800 kg |
Oversized pallets may require re-stacking and additional charges.
5. Shipping Documents
Each shipment should include:
- Supplier name
- Purchase Order Number
- Delivery address
- Article numbers
- Quantities
- Number of cartons
- Number of pallets
For shipments outside the EU, also include:
- Commercial Invoice
- Packing List
- Customs documentation, where applicable
6. Carton & Pallet Labelling
Cartons
Each carton should display:
- Article Number
- Product Description
- Quantity
- Our Purchase Order Number and name: Mshop
Whenever possible, include:
- Master Carton Barcode
- Unit Barcode
Pallets
Each pallet should display:
- Shipment reference
- Total cartons
- Purchase Order Number
7. Purchase Order Reference
To ensure efficient goods receiving, the Mshop Purchase Order Number must appear on:
- Commercial Invoice
- Packing List
- Shipping Labels
- Delivery Note
8. Frequently Asked Questions
Can I send samples to the warehouse?
No. Samples should always be sent to our Gothenburg office. If sent to our warehouse, they may accidentally be disposed of during warehouse processing. Samples should not be sent together with commercial shipments unless specifically agreed.
Can I send mixed SKU cartons?
We strongly prefer one SKU per carton. If mixed cartons cannot be avoided, please clearly specify the SKUs and quantities in each carton and group identical SKUs together whenever possible.
How many days before delivery should I notify the warehouse?
At least 3 working days before arrival.
Who should I contact regarding deliveries?
Postpac Inbound Team and the Mshop Purchase team.
What compliance documents are required?
This depends on the product type. However, electronic products generally require compliance documentation such as a Declaration of Conformity (DoC), RoHS, EMC and, where applicable, RED test reports.
What is required for edible products?
For edible products, the packaging must include an ingredient list in Swedish/Danish in accordance with applicable labelling requirements. This typically applies to food supplements.
9. Contacts
Purchasing & Supplier Support
NAE Group Sweden AB
Email: purchase@mshop.se
Phone: +46 (0)723 01 51 00
Warehouse
Postpac AB
Email: inbound@postpac.se
Phone: +46 (0)411 55 74 50
